FAQs

1. How much do you charge to preserve my wedding gown?
The price of preservation ranges from $495 - $795, depending on the style and detailing of your
gown. Due to the complex construction, there is an additional charge for Pnina Tornai gowns.

Please call 1-888-850-2008 - for your price quote.

2. How do I get my gown to you?
After you make arrangements with a Kleinfeld gown preservation specialist, your gown
can be dropped off at Kleinfeld 110 West 20th Street or we can schedule a pick up
on Saturdays in the New York City area for buildings with doormen. If you live outside
New York City, we can arrange for your gown to be packaged and shipped to us via a UPS
Store that is convenient to you. Your Kleinfeld gown preservation specialist will be happy to
assist you in making these arrangements.

3. When should I send my gown to you?
As soon after the wedding as possible, as stains cause damage to fabric over time.

4. How should I store the gown after my wedding?
After the wedding, do not put your gown on a hanger or in a plastic bag. Keep it in a dark, dry place, folded or rolled in a clean white sheet. Hanging is not recommended as it can cause stress to the fabric and create distortion. Do not store your gown in a plastic garment bag because it may yellow the fabric.

5. How will my dress be stored after preservation?
We preserve your gown in a completely archival textile storage box made of
fluted polypropylene. A chemically co-inert polymer, this material is non-absorbent, provides more complete moisture protection, than a cardboard box and resists fluctuations in temperature and humidity. Our proprietary boxes are made of the same material as those used by The Costume Institute at the Metropolitan Museum of Art in New York to store historic costumes.

6. Can I look at my gown after it is preserved?
Absolutely. In fact, we encourage you to open the box and inspect your gown regularly. Remember that your skin contains oils and salts that can damage delicate fabrics.
It is important that you wash and dry your hands carefully before handling
your gown. When you remove the gown, slide both hands under the whole gown
and lift it out of the box. As you unfold the gown, note the way we packed it so you can re-fold
it properly.

7. Where should I store my wedding gown after it is preserved?
Choose a storage place within your living quarters, without much traffic; however we do not suggest storing your gown in an attic or a cellar. Store the box flat, with the lid side facing up.
When you move the box, carry it so that it is as level as possible. We have packed your gown
so that it will not shift under normal circumstances, but flat storage will ensure this
remains true. Our special preservation storage materials were chosen to protect your
dress from exposure to moisture, fire, dust, acidity and light.