Do I need an appointment to try on wedding dresses at Kleinfeld?

Yes! In order to provide our brides with the proper Kleinfeld experience accompanied by an expert stylist, an appointment is required. We recommend that you schedule your appointment 2-3 weeks prior. However, please call 646-633-4300 to inquire about same-day appointment availability.

How do I make an appointment?

Please click here to schedule an appointment online. Alternatively, you are welcome to contact our Client Services team by calling 646-633-4300 or emailing info@kleinfeldbridal.com.

How many guests am I allowed to bring?

We invite our brides to bring up to 3 guests to accompany them during their bridal and alterations appointments. You’re welcome to use our complimentary WiFi on your own device or request an iPad to video call off-site family and friends.

How long is my appointment?

Dress selection appointments are 90 minutes. Accessories appointments are 60 minutes. To learn about our VIP offerings in which appointment times are extended to 3 hours, please click here.

Can I cancel my appointment?

Yes! To cancel, please notify us within 48 hours of your appointment by calling 646-633-4300 Extension 2. Please note that you will be charged a $100 cancellation fee if you do not provide us with proper notice.

Do I need to make an appointment to look at accessories?

We welcome you to walk in any time our showroom is open to view our accessories department located on our lower level!

To work one-on-one with a personal accessories stylist in order to try on veils or headpieces with the gown you’ve selected, you will need an appointment. Please call 646-633-4333 to schedule your accessories appointment.

Can I complete my entire look in one appointment?

Absolutely! You will have the opportunity to select your accessories during your initial gown selection as long as time allows. Accessories stylist are readily available on our showroom floor to assist bridal stylists in completing your final look. From veils and headpieces to jewelry and gloves, there is a vast assortment to choose from!

Why do you take my credit card to make an appointment?

Due to our high demand, Kleinfeld requires a credit card to reserve an appointment and for our cancellation policy. Regardless of the date or time, you will be charged a $100 cancellation fee if you do not notify us within 48 hours of your appointment.

How do I make sure a dress I love from the website is at Kleinfeld for my appointment?

We encourage you to create an account on our website and save your favorite gowns within your profile. You will have the opportunity to share this with your personal bridal stylist during your appointment.

Please note that while our online catalogue is continually being updated to reflect our current inventory, we cannot always guarantee that every sample will be available to try on during your appointment. To express interest or inquire about the status of a particular dress prior to your arrival, please contact our Client Services team by emailing info@kleinfeldbridal.com.

What if I don’t say "yes!" to the dress at my first appointment? How do I make another appointment?

If you didn’t fall in love with a dress during your first appointment, we happily invite you back for a return appointment.

If your personal bridal stylist provided you with his or her contact information, we encourage you to reach out directly via phone or email first. You are also welcome to schedule your comeback appointment online by clicking here or calling 646-633-4300. If you are reaching out to our Client Services team, please make it known whether or not you would like to work with the same bridal stylist.

What should I bring to my appointment?

While the only item required to try on gowns is some form of underwear, we highly recommend bringing any item that will enhance your overall comfort and confidence. Items may include hair ties, clips, undergarments, or shoes. Most importantly, we encourage you to come into your appointment prepared with dress inspiration, a budget, a supportive group of guests, and an open mind!

To learn more about what to bring to your Kleinfeld appointment, please visit our What to Bring Guide.

Who should I bring to my appointment?

Kleinfeld welcomes you to bring up to 3 guests who will uplift and celebrate you throughout your dress shopping experience. We encourage you to carefully select those who will best support you and your vision. We ask that you bring up to 2 guests for your alterations appointments.

For more insight on who to bring to your appointment, we invite you to read our Who to Bring to Your Kleinfeld Appointment Guide.

Do I get to choose my stylist?

We will always do our best to accommodate if you have a specific request for your personal bridal stylist. We invite you to meet our talented team by clicking here! Otherwise, we will assign you to a stylist who best fits your needs.

If you need a stylist who speaks a particular language, please do not hesitate to ask our front desk or by contacting our Client Services team prior to your appointment. To do so in advance, please call 646-633-4333 or email info@kleinfeldbridal.com.

What if I’m not happy with my stylist?

We are committed to providing you with an experience as memorable as your wedding day. If you find that you are not bonding with your personal stylist, please ask to speak to a bridal director right away. We will be happy to make arrangements for you to work with another member of our expert team.

May I take pictures of the gowns while I try them on?

Yes! We encourage you to take photos and videos. Your personal bridal stylist will also be happy to help you capture the moment if needed. Please tag us or use #Kleinfeld if you choose to share!

Which designers can I find only at Kleinfeld?

Our highly-curated assortment features a number of designers who are exclusive to Kleinfeld. A few of these bridal designers include Pnina Tornai and Tony Ward. Explore the full list of Kleinfeld Exclusive Designers here.

What are the price ranges for dresses at Kleinfeld?

Kleinfeld’s designer gowns start at $2,000 and go up to $30,000 or more depending on designer, fabric, and intricacy of the gown’s construction. However, we do carry a very limited selection of dresses that range from $1,500 to $1,900.

What dress sizes are available to try on at Kleinfeld?

Kleinfeld’s collection of samples sizes vary. However, most of our sample gowns are a bridal size 10 or 12. We are also proud to carry the largest selection of plus size gowns in sample sizes 18-32 for brides to try on in our showroom. Explore our extensive collection of plus size wedding dresses here.

Please note that bridal sizing runs very differently than regular streetwear. It typically runs 2-3 sizes larger. Additionally, every designer sizes differently usually depending on their country of origin. Regardless, this is nothing to be worried about. Your stylist is expertly trained to clip and fit the gown to you whether the sample be too big, too small, or just right!

When do I start shopping for a wedding dress?

We recommend brides shop and purchase their gowns 9-12 months prior to the wedding day. Ultimately, more time is always better! In general, less time results in a higher likelihood of a more limited selection and potential rush fees.

How often do you get new dresses?

One of the most exciting aspects of Kleinfeld is that our inventory is constantly changing. From Italy and Spain to Israel, our expert team shops the entire world to curate the best dresses from the most coveted bridal designers. We invite you to browse the newest gowns to arrive at Kleinfeld here.

To discover looks fresh off the runway, we suggest scheduling your Kleinfeld appointment during a trunk show event that piques your interest. Most often, never-before-seen gowns from that designer’s newest collection will be available to try on in our showroom for a limited time only. Explore our Trunk Show Calendar here.

What is a special order dress?

Traditional bridal gowns differ from regular ready-to-wear clothing because a wedding dress is not created until a formal order has been placed by a bride. Therefore, wedding gowns are considered special order. As a result, your base measurements are taken at the time of purchase and the closest size is ordered for you according to the designer’s size chart. Once your gown arrives in store, your dress will be molded and sculpted to you in alterations. This differs from a sample or off-the-rack gown in which the dress is purchased and taken home the same day.

How do you determine which size I will order?

Your base measurements are taken at the time of purchase by your personal stylist and a bridal director. These measurements typically consist of the bust, waist, and hip, but more measurements may be required depending on the specific gown and designer. The closest size is then ordered for you according to the designer’s size chart. Once your gown arrives in store, your dress will be molded and sculpted to you in alterations.

Can I order extra fabric and/or swatches of my gown?

To inquire about ordering a swatch of your dress prior to its arrival, please contact our Client Services team at info@kleinfeldbridal.com. In your inquiry, please provide your full name, wedding date, and sales order number. Please note that while our team will try our best to fulfill your request, getting a swatch is not always possible. If feasible, our team will respond back to you with the cost of the additional fabric and timeline for its delivery. Upon approval, our team will order it for you and send it to a confirmed address.

If ordering a swatch from the designer is not possible, creating a swatch upon your gown’s arrival is an option. We will happily take a small sample of your actual dress during the alterations process.

Can I customize my wedding dress?

Due to the couture craftsmanship of many of our bridal designers, customizations are usually possible! Please inquire with your personal bridal stylist about specific requests you may have. Your stylist will be able to provide you with guidance and a price breakdown prior to saying “yes!”

When should I start shopping for accessories?

Ordering accessories can take anywhere from 2-6 months depending on the specific designer and intricacy of the piece’s craftsmanship.

With this being said, sooner is always better! It’s helpful to choose your accessories when you are physically trying on your gown. This is why we recommend selecting your accessories at the time of your initial dress purchase. However, we are also happy to welcome you back for an accessories appointment at a later date where you can work one-on-one with a personal stylist to complete your bridal look.

Do I need an appointment to look at accessories?

You do not need a formal appointment to browse our accessories department on our lower level. You are welcome to walk in any time our showroom is open! Here you can shop items such as jewelry, headpieces, and gifts.

An accessories appointment is required to physically try on our full scope of accessories, headpieces, and veils. During your appointment, you will have the opportunity to be styled and work one-on-one with a personal accessories stylist. To schedule an accessories appointment, please call 646-633-4300.

I didn’t purchase a dress from Kleinfeld. Can I still buy accessories from Kleinfeld?

Yes! We welcome you into our showroom any time we’re open to browse our vast assortment.

To see and try on our full scope of accessories, headpieces, and veils, we invite you to schedule an accessories appointment where you will have the opportunity to work one-on-one with a personal accessories stylist to complete your bridal look. Please feel free to bring a swatch or a photo of your dress as a point of reference. To schedule an accessories appointment, please call 646-633-4300.

HELP! I’m getting married less than 4 months – is it too late to get a gown from Kleinfeld?

No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a “special order” gown, which could include an additional rush charge.

What is a rush order?

If your wedding date is sooner than the time we typically need to have a special-order designer gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your dress may arrive 1-3 weeks before your wedding and details will be outlined in your contract.

How much will a rush order cost?

A rush fee varies by designer, style and wedding date.

What else do I need to know about rush orders?

We advise having a flexible schedule to accommodate rush alterations.

When will I know to schedule my first fitting?

You’ll receive an email or text message from Kleinfeld when we receive your wedding dress from the designer. At that time, you must pay the balance and schedule your first fitting. Generally, that will be about 8 weeks before your wedding day but can vary depending on designer and dress arrival.

What should I bring to my first fitting?

Please make sure to bring the shoes you plan to wear on your wedding day (or the same style and heel height) to ALL of your alterations appointments. Kleinfeld cannot start the alterations process unless you have your shoes. Please also bring the underwear and shape wear you plan to wear on your wedding day as well.

How many fittings will I need?

Typically, brides require 3 fittings to ensure the proper fit. After the final fitting, we’ll press and pack your gown for you to take home or for shipping.

Who can answer my alterations-related questions?

Please kindly email any alterations-related questions to alterations@kleinfeldbridal.com or call 646-633-4335 and someone from our Alterations Department would be happy to help.

It's the day before my wedding--what should I do with my dress?

If you are traveling with the gown up until the day of your wedding, leave it in the bag until you arrive at your destination. Once on location of your wedding, take the dress out of the bag and let it air out. The air is actually good for the gown! If you are not traveling before the wedding, take the dress out of the Kleinfeld bag, but leave the white plastic on the gown as a dust protector.

It's the day of my wedding--how should I prep my dress for wear?

The day of your wedding, you can remove the all the paper and the cardboard bust form that holds your dress. Leave your dress hanging on the metal hanger it came with as long as possible. If you’d like to photograph your dress on a decorative hanger, make sure you put your dress back on its metal hanger afterwards. Most decorative hangers are just not strong enough to hold the gown.

Once you are ready to put the gown on, make sure to either tape or tack down the hanger straps, or cut them off all together–whichever is best for you!

How should I get into my wedding dress?

With assistance from 1 to 2 people, carefully climb into your dress. Move your bust into place, like you would while putting on a bra. Fasten the hook and eye first, then zip the gown.  Zipping your dress up is a 2 person job–make sure to have one trusted person hold the zipper teeth and sides of your dress together, and the other person pull the zipper tab. If your dress is corseted, start at the top, gently tugging the ribbon, loop by loop, and pulling the excess ribbon down as you go. Tie your ribbon in a secure bow, and tuck the ends into the bottom.

Then, put on your shoes (with the help of a friend!). Finally, have a trusted person lift up your gown and pull all the layers and lining down.If your dress is clinging to you, a spray bottle filled with water helps. Spray between the layers to release static.

How do I pay for my dress?

We accept American Express, Discover, MasterCard, and Visa, as well as cash and personal checks. (Personal checks are only accepted for deposit, not final payment.) If you are ordering a special-order dress, we require a 65% deposit at the time you order your dress. When the dress arrives at Kleinfeld and passes our quality control check, we’ll contact you to let you know and to schedule a fitting. At that point, we require payment of the remaining 35% balance. If you are buying a sample gown off the rack, we require 100% payment and you must take the dress home with you that day. If you’ve requested that we ship your gown out of state, your balance must be paid for in full before it can be shipped.

Learn about purchasing with Affirm here.

Learn more about opening a Kleinfeld Wallet to save up and pay less for your purchase here.

Do I have to pay for my dress in full?

Kleinfeld requires a 65% deposit on your dress and any customizations at the time you place the order.

Learn about purchasing with Affirm here. 

If you have opened a Kleinfeld Wallet by Accrue Savings, you can use your available balance (including contributions from loved ones and rewards) toward your deposit, remaining balance, or accessories. Learn more here.

Will I pay sales tax on my dress?

NY State sales tax applies to all Kleinfeld merchandise.

Do you offer any military discounts?

We offer 10% military discount for active duty and veterans and/or their future spouse. You must have a valid Military ID or a valid DD214.

*Some designers restrict us from offering discounts. Discounts can not be combined with other offers.

Who can answer my order-related and general questions?

Please kindly email any customer service-related inquiries and general order questions to info@kleinfeldbridal.com or give us a call at 646-633-4300 and someone from our Client Services team would be happy to help.

Will you ship my dress out of state for me?

We can ship a dress within the US and participating countries outside the United States. Shipping fees apply. Shipping to an address outside of New York State may still require us to collect sales tax depending upon the state involved as each state has specific requirements.

How much does it cost to ship my dress?

The cost to ship your dress depends on your address. The fee typically starts at $150 and up.

To inquire about shipping costs please call +1 (646) 633-4377.

Who is your shipping provider?

Fedex, but occasionally we will ship DHL for international orders.

How will I know when my dress has been shipped out?

You will receive an email from the shipping provider with a tracking number.

Do you provide a tracking number?

Fed-ex will email you your tracking number.

How does the dress arrive?

1. If you are shipping PRIOR to your first fitting and plan on returning to Kleinfeld for alterations:
The dress will arrive in a large box! We insist that you do not open the box until you get to Kleinfeld for your first fitting appointment.

2. If your are shipping your dress pressed AFTER your final fitting at Kleinfeld:
The dress will arrive pressed and packed in a large box! We recommend opening the package and taking your dress out to let it hang in a safe place the night before your wedding.

What about International shipping customs and duties?

All customs and duties from your package will need to be paid by you prior to delivery.

Who can answer my shipping and payment-related questions?

Please kindly email any financial or shipping-related questions to fsdesk@kleinfeldbridal.com or call 646-633-4377 and someone from our team would be happy to help.

How much do you charge to preserve my wedding gown?

The price of preservation ranges starts at $895, depending on the style and detailing of your gown. Due to the complex construction, there is an additional charge for Pnina Tornai gowns. Please call 212-570-0433 for your price quote.

How do I get my gown to you?

After you make arrangements with a Kleinfeld gown preservation specialist, your gown can be dropped off at Kleinfeld 110 West 20th Street or we can schedule a pick up on Saturdays in the New York City area for buildings with doormen. If you live outside New York City, we can arrange for your gown to be packaged and shipped to us via a UPS Store that is convenient to you. Your Kleinfeld gown preservation specialist will be happy to assist you in making these arrangements.

When should I send my gown to you?

As soon after the wedding as possible, as stains cause damage to fabric over time.

How should I store the gown after my wedding?

After the weddingdo not put your gown on a hanger or in a plastic bag. Keep it in a dark, dry place, folded or rolled in a clean white sheet. Hanging is not recommended as it can cause stress to the fabric and create distortion. Do not store your gown in a plastic garment bag because it may yellow the fabric.

How will my dress be stored after preservation?

We preserve your gown in a completely archival textile storage box made of fluted polypropylene. A chemically co-inert polymer, this material is non-absorbent, provides more complete moisture protection than a cardboard box and resists fluctuations in temperature and humidity. Our proprietary boxes are made of the same material as those used by The Costume Institute at the Metropolitan Museum of Art in New York to store historic costumes.

Can I look at my gown after it is preserved?

Absolutely. In fact, we encourage you to open the box and inspect your gown regularly. Remember that your skin contains oils and salts that can damage delicate fabrics. It is important that you wash and dry your hands carefully before handling your gown. When you remove the gown, slide both hands under the whole gown and lift it out of the box. As you unfold the gown, note the way we packed it so you can re-fold it properly.

Where should I store my wedding gown after it is preserved?

Choose a storage place within your living quarters, without much traffic; however we do not suggest storing your gown in an attic or a cellar. Store the box flat, with the lid side facing up. When you move the box, carry it so that it is as level as possible. We have packed your gown so that it will not shift under normal circumstances, but flat storage will ensure this remains true. Our special preservation storage materials were chosen to protect your dress from exposure to moisture, fire, dust, acidity and light.

When is the next Kleinfeld Sample Sale?

Gearing up for our next sample sale? We are too! Subscribe to our emails and texts for the latest information.

What is a Sample Sale?

A sample sale is an event where you can shop for wedding dresses & accessories at a heavily discounted price.

What are Sample Dresses?

Sample dresses are the designer wedding dresses that our buyers have purchased for you to try on in-store at Kleinfeld. A sample dress is one that has been tried-on before; but is typically in excellent condition.

What dresses are featured at a Sample Sale?

A typical Kleinfeld sample sale features over 600 designer sample dresses in sample size 10—32 as well as designer sample veils, headpieces and accessories.

What are Sample Accessories?

Sample accessories include headpieces, tiaras, veils, shoes, jewelry, purses and belts. The same deal with dresses — sample accessories have been purchased by buyers to always be available for try-on at Kleinfeld. In order to make room in inventory for new products, we sell the floor samples that have been tried-on before.

What sizes are the dresses at a sample sale?

The Kleinfeld sample sale offers sample dresses in sizes 6—32. However, the majority of the samples are sample size 10. Please note that in bridal, sizes run small. For example, a bridal sample size 10, is really a woman’s dress size 6/8.

What is the payment policy at a sample sale?

Anything purchased at a sample sale will be final sale. The full amount + applicable sales tax is due at the time of purchase. Kleinfeld will accept cash or credit card.

Will Kleinfeld store/hold the dress until the wedding date?

No. All Sample Dress or Accessory purchases made at the sale must be taken with you.

Will I need alterations on my sample sale dress?

Depending on how the dress fits you, you may need alterations for your perfect fit. For sample dresses, Kleinfeld does not offer alterations. However; we’ll be happy to provide a list of recommended seamstresses in the New York City area.

How many guests am I allowed to bring?

Each bride is allowed to bring 1 friend with her. (Only 1 ticket or appointment needed per bride)

What is a trunk show?

A trunk show is a in-store designer event which features a particular designer collection. The trunk show typically lasts one to three days, where you can view and buy from a designer’s latest collection months before the full collection hits the stores. The designer and or their representatives are usually at the store during a trunk show. If you find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gown will not be in the store once the trunk show is over. Kleinfeld typically hosts two designer trunk shows per week.

Do I need an appointment to attend a trunk show?

Yes, you will need an appointment to shop for dresses during a designer trunk show.

Who can I bring to a trunk show?

Kleinfeld allows up to 3 guests at any appointment.

Are the dresses less expensive at a trunk show?

No but sometimes designers will offer a special discount such as a discount or complimentary sketch.

Are there Accessories Trunk Shows as well?

Do I get to meet the designer at a trunk show?

Sometimes! Depending on the designer collection, the designer his/herself, may attend.

When is the next trunk show at Kleinfeld?

Check out our Trunk Show calendar to see the upcoming shows!

How often does Kleinfeld host trunk shows?

Kleinfeld hosts more than 50 trunk shows every year!

How do I apply to be on Say Yes To The Dress?

Say Yes To The Dress has a show application here.

I saw a dress on the show that I love. How do I find it at Kleinfeld?

If you find a dress you love on the show – check out our Featured Show Gowns here.

I am a fan of the store —can I come visit?

Yes, we always welcome fans.  We will allow you to stop in for a photo but we ask that you refrain from disrupting our real brides-to-be shopping in the main salon.  You can also visit the lower level to shop jewelry and accessories.

I’m not getting married but I love the show and would like to come and try dresses on? Can I do this?

Unfortunately, we are unable to accommodate fans to try on dresses due to the high volume of brides-to-be.

I have an appointment, but I don’t want to be on the show.

No problem! TLC does not film every day. The Kleinfeld Experience isn’t just about the show, Say Yes To The Dress. There are hundreds of appointments that aren’t shown on the show, but are just as important and exciting! If we are filming during your appointment, alert your sales consultant and they will keep you away from the cameras.

I’ve applied to be on the show but I haven’t heard back yet. How do I find out my application status?

Typically, if you’ve been picked to be on the show, you’ll hear back within 2-4 weeks.

Can I have a cast member as my consultant?

Yes, you can always call customer service +1 (646) 633-4300 to request a consultant, but it’s based on the consultant’s schedule and not always guaranteed!

Will my experience be videotaped?

Although we wish we could film all of our brides saying yes, unless you are featured on the show, your experience will not be videotaped.

Will my experience be like the TV show?

Whether on TV or not, over 250 Kleinfeld employees work to make every bride that walks through the door feel like she is the only bride. Kleinfeld’s co-owners, Ronnie and Mara, run this business like a family. This is what the “Kleinfeld Experience” is all about. Kleinfeld is passionate about making sure your dress experience is infused with kindness, positivity, confidence, and the recognition every bride deserves.

Will Randy be at Kleinfeld during my appointment?

Randy is currently traveling around the world showcasing his newest collection. He may be at Kleinfeld during his trunk shows or when he is filming an episode of Say Yes to the Dress.

If you’re saving for your dream dress, we’ve partnered with Accrue to introduce the Kleinfeld Wallet, a dedicated savings account that gives back.  Learn more here.

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