Help & FAQs

While the only item required to try on gowns is some form of underwear, we highly recommend bringing any item that will enhance your overall comfort and confidence. Items may include hair ties, clips, undergarments, or shoes. Most importantly, we encourage you to come into your appointment prepared with dress inspiration, a budget, a supportive group of guests, and an open mind!

To learn more about what to bring to your Kleinfeld appointment, please visit our What to Bring Guide.

Kleinfeld welcomes you to bring up to 3 guests who will uplift and celebrate you throughout your dress shopping experience. We encourage you to carefully select those who will best support you and your vision.

For more insight on who to bring to your appointment, we invite you to read our Who to Bring to Your Kleinfeld Appointment Guide.

We will always do our best to accommodate you if you have a specific request for your personal bridal stylist. We invite you to meet our talented team by clicking here! Otherwise, we will assign you to a stylist who best fits your needs.

If you need a stylist who speaks a particular language, please do not hesitate to ask our front desk upon your arrival or by contacting our Client Services team prior to your appointment. To do so in advance, please call 646-633-4333 or email info@kleinfeldbridal.com.

We are committed to providing you with an experience as positive and memorable as your wedding day. If you find that you are not bonding with your personal stylist, please ask to speak to a bridal director right away. We will be happy to make arrangements for you to work with another member of our expert team.

Yes! We encourage you to take photos and videos. Your personal bridal stylist will also be happy to help you capture the moment if needed. Please tag us or use #Kleinfeld if you choose to share!

Our highly-curated assortment features a number of designers who are exclusive to Kleinfeld. A few of these bridal designers include Pnina Tornai and Tony Ward. Explore the full list of Kleinfeld Exclusive Designers here.

Kleinfeld’s designer gowns start at $2,000 and go up to $30,000 or more depending on designer, fabric, and intricacy of the gown’s construction.

However, we do carry a very limited selection of dresses that range from $1,500 to $1,900. We also have a collection of bridal mini dresses that start at $500.

Kleinfeld’s collection of samples sizes vary. However, most of our sample gowns are a bridal size 10 or 12. We are also proud to carry the largest selection of plus size gowns in sample sizes 18-32 for brides to try on in our showroom. Explore our extensive collection of plus size wedding dresses here.

Please note that bridal sizing runs very differently than regular streetwear. It typically runs 2-3 sizes smaller. Additionally, every designer sizes differently usually depending on their country of origin. Regardless, this is nothing to be worried about. Your stylist is expertly trained to clip and fit the gown to you whether the sample be too big, too small, or just right!

We recommend brides shop and purchase their gowns 9-12 months prior to the wedding day. Ultimately, more time is always better! In general, less time results in a higher likelihood of a more limited selection and potential rush fees.

One of the most exciting aspects of Kleinfeld is that our inventory is constantly changing. From Italy and Spain to Israel, our expert team shops the entire world to curate the best dresses from the most coveted bridal designers. We invite you to browse the newest gowns to arrive at Kleinfeld here.

To discover looks fresh off the runway, we suggest scheduling your Kleinfeld appointment during a trunk show event that piques your interest. Most often, never-before-seen gowns from that designer’s newest collection will be available to try on in our showroom for a limited time only. Explore our Trunk Show Calendar here.

Traditional bridal gowns differ from regular ready-to-wear clothing because a wedding dress is not created until a formal order has been placed by a bride. Therefore, wedding gowns are considered special order. In other words, wedding dresses are usually not mass produced.

As a result, your base measurements are taken at the time of purchase and the closest size on the designer’s size chart is ordered for you. Once your gown arrives in store, your dress will be molded and sculpted to your shape in alterations. This differs from a sample or off-the-rack gown in which the dress is purchased and taken home the same day.

Your base measurements are taken at the time of purchase by your personal stylist and a bridal director. These measurements typically consist of the bust, waist, and hip, but more measurements may be required depending on the specific gown or designer. The closest size is then ordered for you according to the designer’s size chart. Once your gown arrives in store, your dress will be molded and sculpted to you in alterations.

To inquire about ordering a swatch of your dress prior to your gown’s arrival, please contact our Client Services team at info@kleinfeldbridal.com. In your inquiry, provide your full name, wedding date, and sales order number.

Please note that while our team will try our best to fulfill your request, getting a swatch is not always possible. If feasible, our team will respond back to you with the cost of the additional fabric and timeline for its delivery. Upon your approval, our team will order it for you and send it to a confirmed address.

If ordering a swatch from the designer is not possible, creating a swatch upon your gown’s arrival is an option. We will happily take a small sample of your actual dress during the alterations process.

Due to the couture craftsmanship of many of our bridal designers, customizations are usually possible! Please inquire with your personal bridal stylist about specific requests you may have. Your stylist will be able to provide you with guidance and a price breakdown prior to saying “yes!”

Ordering accessories can take anywhere from 2-6 months depending on the specific designer and intricacy of the piece’s craftsmanship.

With this being said, sooner is always better! It’s helpful to choose your accessories when you are physically trying on your gown. This is why we recommend selecting your accessories at the time of your initial dress purchase. However, we are also happy to welcome you back for an accessories appointment at a later date where you can work one-on-one with a personal stylist to complete your bridal look.

You do not need a formal appointment to browse our accessories department located on our lower level. You are welcome to walk in any time our showroom is open! Here you can shop items such as jewelry, headpieces, and gifts.

An accessories appointment is required to physically try on our full scope of headpieces and veils with the gown you’ve selected. During your appointment, you will have the opportunity to be styled and work one-on-one with a personal stylist. To schedule an accessories appointment, please call 646-633-4300.

Yes! We welcome you into our showroom any time we’re open to browse our vast assortment.

To see and try on our full scope of headpieces and veils, we invite you to schedule an accessories appointment where you will have the opportunity to work one-on-one with a personal accessories stylist to complete your bridal look. Please feel free to bring a swatch or a photo of your dress as a point of reference. To schedule an accessories appointment, please call 646-633-4300.

No! It’s not too late, but every second counts. Please schedule your appointment with us ASAP.

Your personal bridal stylist will help guide you through your options. These options include purchasing one of our pieces amongst a limited selection of dresses to take home the very same day as well as potentially ordering from a designer who can accommodate your short time frame. Please note that special order gowns ordered with less time than standard delivery will likely include an additional rush fee.

Our team will do everything in our power to find your dream dress! It will help us do so if you’re prepared too. To further enhance your experience and efficiency, especially for those with a close wedding date, we encourage you to review our What to Bring and What to Expect Guide.

Typically, it’s best to order your wedding dress 9-12 months prior to your wedding day.

For those ordering a wedding dress within a shorter time frame than what is considered standard, our team will need to consult with the designer and place a “rush order” to ensure that the dress arrives in time. In order for the designer to prioritize your gown within the production process, please account for an additional fee that will likely be associated with the expedited order.

Details regarding your gown’s delivery, amount of time for alterations, as well as any additional charges will be outlined in your order form and contract.

Rush fees vary by designer, style, and proximity to the wedding date. Your personal bridal stylist will guide you and provide more information regarding costs based on your specific situation.

We kindly ask that you understand that a limited time frame results in limited options. With this being said, there is no need to worry! Your personal bridal stylist will never offer a gown that our team cannot get on time. This is also why we encourage our brides, especially those with a close wedding date, to promptly arrive to the appointment well prepared and with an open mind!

Finally, we advise having a flexible schedule leading up to your wedding day in order to accommodate for rush alterations.

Typically about 2-3 months prior to your wedding day, you will receive an email and text message from Kleinfeld when our store receives your wedding dress from the designer. At this time, you will pay the remaining balance of your gown and schedule your first fitting. It is our alteration’s department standard practice not to schedule any fittings prior to this time.

For your first fitting, please make sure to bring the exact shoes you plan to wear on your wedding day. Kleinfeld cannot start the alterations process unless you have your shoes. Please bring any undergarments you plan to wear on your wedding day as well.

Brides typically require about 3 fittings to ensure a proper fit. This process usually entails a hem, bustle, as well as molding and sculpting the gown to your shape. However, the number of fittings may fluctuate depending on the specific dress or situation. After the final fitting, we’ll press and package your gown for you. Please note that a pick-up appointment is typically required following your final fitting.

Please kindly email any alterations-related questions to alterations@kleinfeldbridal.com or call 646-633-4335. An expert from our alterations department will be happy to help you!

If you are not traveling beforehand, take your dress out of the Kleinfeld bag. Leave the packaging on the gown to ensure protection throughout the few days leading up to your wedding day.

If you are traveling with your wedding dress up until the day of your wedding, leave it in the bag until you arrive at your final destination. Once on site, take your gown out of the bag and allow it to air out.

On the day of your wedding, you can remove the cardboard bust form and all of the paper surrounding your dress. Leave your dress hanging on the metal hanger provided for as long as possible. Ensure that your gown is being held up by both the actual straps as well as the hanger straps located within the interior of your dress.

If you’d like to photograph your dress on a decorative hanger, ensure that you put your gown back on its metal hanger afterwards, as most decorative hangers are not strong enough.

Once you are ready to put the dress on, we recommend cutting off or tacking down the hanger straps to ensure they don’t pop out and create a visual distraction.

To put your gown on, we recommend having the assistance of 1-2 people.

Create a clear opening where you can view the floor before carefully stepping into your dress like pants. After pulling it up, situate the dress by moving your bust into place first. Once the bodice is straightened and in the correct position, fasten the hook and eye before zipping, corseting, or buttoning the gown.

Zipping your dress ideally requires 2 people. Have 1 person carefully hold the zipper teeth together while the other person gently pulls the zipper tab upwards. If your dress is corseted, start at the top and ensure there is an equal amount of ribbon on each side before lacing it. Loop the ribbon one by one and gently tug, pulling the excess ribbon as you go. Tie the ribbon in a secured bow. Finally, tuck the ends of the ribbon inside the gown.

Then, put on your shoes with the assistance of another person. After your shoes are on, ensure all of the layers and lining are pulled down and straightened.

If your gown is clinging to you, fill up a spray bottle with water. Spray between the layers to release static. However, avoid spraying the outermost layer of the dress especially if the gown is silk.

We accept American Express, Discover, MasterCard, and Visa, as well as cash and personal checks. Please note that personal checks are only accepted for the deposit, not the final payment.

Kleinfeld requires a 65% deposit of all ticketed prices at the time of placing your special order.

Typically, about 2-3 months prior to your wedding day, your gown will arrive at Kleinfeld from the designer. After your dress passes our quality control check, our team will contact you via phone and email to notify you of your gown’s arrival. At this time, you will be prompted to pay the remaining 35% balance + tax and schedule your first fitting.

If you are purchasing a gown that requires you to take it home the very same day, such as a dress in our biannual sample sale, a 100% payment is required.

If you have requested that Kleinfeld ships your gown out of state, your balance must be paid for in full before it can be shipped.

Learn about purchasing with Affirm here.

Learn more about expenses to expect by reviewing our Creating a Budget Guide.

New York State sales tax applies to all Kleinfeld merchandise.

If you choose to ship your items, you will pay the state sales tax of the state you’re shipping to plus a fee for physically shipping the box. The shipping fee is dependent on the shipping carrier as well as the weight of the box. Kleinfeld will provide you with a shipping affidavit.

For further information on shipping and sales tax, please contact our Financial Services team at 646-633-4377 or via email at fs@kleinfeldbridal.com.

Yes! We offer a 10% military discount for active duty and veterans. This applies to the bride and/or the future spouse only. You must have a valid Military ID or a valid DD214.

Please note that some designers restrict us from offering discounts. Discounts cannot be combined with other offers.

Please kindly email any customer service-related inquiries and general order questions to info@kleinfeldbridal.com or call 646-633-4300. An expert from our Client Services team will be happy to help you!

Yes! We can ship to all U.S. states and participating countries outside of the United States. Please note that shipping fees apply. Shipping to an address outside of New York State may still require us to collect sales tax depending on the state involved as each state has specific requirements.

The cost to ship your dress depends on your address. The fee typically starts at $150 and may be greater depending on location. To inquire about shipping costs, please call 646-633-4377.

Our shipping provider is UPS, but occasionally we will ship through DHL for international orders.

You will receive an email from the shipping provider with a tracking number.

UPS will send you an email with your tracking number.

1. If you are shipping PRIOR to your first fitting and plan on returning to Kleinfeld for alterations:
The dress will arrive in a large box. We insist that you do not open the box until you arrive at Kleinfeld for your first fitting appointment.

2. If you are shipping your dress pressed AFTER your final fitting at Kleinfeld:
The dress will arrive pressed and packed in a large box. We recommend opening the package, taking your dress out, hanging it, and allowing the gown to air out in a safe place throughout the several days leading up to the wedding.

All customs and duties from your package need to be paid by the bride or individual paying prior to delivery.

Please kindly email any financial or shipping-related questions to fsdesk@kleinfeldbridal.com or call 646-633-4377. A member of our dedicated team will be happy to help!

The price of gown preservation starts at $795 and ranges depending on the style and intricacy of your dress. Due to the complex construction, there is an additional charge for certain pieces such as Pnina Tornai, Randy Fenoli, and Disney Fairytale gowns.

To learn more about the process, for a quote, or to place an order, please email us at gownpreservation@kleinfeldbridal.com or call us at 212-570-0433.

After you make arrangements with a Kleinfeld gown preservation specialist, your dress can be dropped off at Kleinfeld located at 110 W 20th Street in Manhattan.

Alternatively, we can schedule a pickup on Saturdays in the New York City area for buildings with doormen.

If you live outside of New York City, we are happy to provide shipping details to Kleinfeld.

Because stains cause damage to fabric over time, please send us your gown as soon after the wedding as possible.

After the wedding, we advise storing your gown in a dark, dry space folded or rolled in a clean white sheet or breathable cloth garment bag. Avoid places such as attics, basements, cedar closets, or areas with direct sunlight.

Do not put your dress on a hanger or in a plastic bag. Hanging is not recommended as it can cause stress to the fabric and create distortion over extended periods of time. Similarly, contact with any plastic may yellow or discolor the fabric.

We preserve your gown in a completely archival textile storage box made of fluted polypropylene.

Consisting of a chemically co-inert polymer, the material is non-absorbent, provides more complete moisture protection than a cardboard box, and resists fluctuations in temperature and humidity. These special preservation storage materials are chosen to protect your dress from exposure to moisture, fire, dust, acidity, and light.

Our proprietary boxes are made of the same material as those used to store historic costumes by The Costume Institute at the Metropolitan Museum of Art in New York.

Absolutely! In fact, we encourage you to open the box and inspect your gown regularly.

However, please be mindful that your skin contains oils and salts that can damage delicate fabrics. It is important that you wash and dry your hands carefully before handling your dress. When you remove the gown, slide both hands under the entire dress and lift it out of the box. As you unfold the gown, note the way we packaged it so you can refold it properly.

Choose a storage space within your home without much traffic. A dry, dark closet in a temperature-controlled room is best. We suggest avoiding places such as attics, basements, cedar closets, or an area with direct sunlight.

Store the box flat with the lid side facing up. When you move the box, carry it so that it is as level as possible. We will pack your gown so that it will not shift under normal circumstances. However, flat storage will ensure this remains true.

Gearing up for our next sample sale? We are too!

Our biannual sample sale occurs every March and September. Check our website and subscribe to our emails and texts to be notified of the exact dates of the upcoming sample sale as soon as it’s marked on our calendar.

A sample sale is an event where you can shop for sample wedding dresses and accessories at a heavily discounted price.

We host sample sale events twice a year in order to turnover our inventory to make room for new gowns fresh off the runway!

Sample wedding dresses are designer gowns that our buyers have purchased for brides to try on in store at Kleinfeld. Because traditional wedding gowns are made-to-order garments, samples are the dresses brides physically try on during their bridal appointments before they special order it from the designer. While sample dresses are repeatedly tried on, they are well taken care of and typically in excellent condition.

A typical Kleinfeld sample sale features over 600 designer sample dresses in bridal sizes 6-32. It also features sample veils, headpieces, and accessories. The items within Kleinfeld’s assortment that will go on sale are not specified prior to the event.

Sample accessories include headpieces, crowns, veils, shoes, jewelry, robes, purses, and belts. Similar to wedding dresses, sample accessories have been purchased by our buyers for brides to try on in store at Kleinfeld before special ordering it from the designer. These pieces are gently worn and typically in excellent condition.

The Kleinfeld sample sale typically offers sample dresses in bridal sizes 6-32. However, the majority of the samples are bridal size 10 or 12.

Please note that bridal sizing runs differently than traditional women’s clothing. It typically runs about 2 sizes smaller. Therefore, a bridal size 10 usually equates to regular size 6 or 8.

Any item purchased at Kleinfeld’s sample sale is final sale. The full amount + applicable sales tax is due at the time of purchase. Kleinfeld accepts cash or credit for sample sale payments.

No. Kleinfeld cannot store or hold any sample sale gowns or accessories. All items must be taken with you immediately after purchase. All pieces will be properly packaged for your convenience!

Almost all sample sale gowns will need alterations for a perfect fit. The degree to which the sample needs to be altered depends on the exact dress and specific situation. Like all wedding dresses, the gown will require a hem, bustle, as well as the molding and sculpting to your shape. Due to the purpose and nature of sample pieces, it may also require slight repair from repeated wear.

Kleinfeld does not offer alterations on any items purchased at our sample sale. However, our team is happy to provide you with a list of recommended seamstresses in the New York City area.

We invite each bride to bring no more than 1 guest to join the sample sale appointment.

A sample sale appointment is 1 hour. If possible, we kindly ask you to arrive 10 minutes prior to your appointment’s scheduled start time.

Yes! You will be paired one-on-one with a bridal stylist who will help you style and search for your sample sale gown.

However, please note that this is unlike a traditional bridal appointment at Kleinfeld. If you are seeking an experience where you are extensively styled, have customization options, and a large variety of special order gowns to choose from, we encourage you to schedule a bridal appointment during our regular store hours rather than a sample sale event.

A trunk show is a designer event that takes place in Kleinfeld’s showroom during our regular store hours. Typically Friday through Sunday, the event features a particular designer’s collection and showcases the gowns or accessories months before the pieces are scheduled to be in stores!

The designer and/or representative are usually on the showroom floor eager to meet and work with brides. Brides may also benefit from a trunk show discount of 10% or 12.5% off!

Please be mindful that once a trunk show is over, a gown or accessory may no longer be available to try on or purchase.

Yes, you will need an appointment to shop for dresses during a designer trunk show.

We invite you to bring up to 3 guests to join you during your Kleinfeld appointment regardless of the specific designer that is being featured during our trunk show event.

While the ticketed prices of all featured gowns are always the same, there is typically a trunk show discount that brides benefit from when a dress a part of the trunk show is purchased.

Yes! See our Accessory Trunk Show Calendar here.

Sometimes! Depending on the particular collection as well as the designer’s availability, he or she may attend. Designers are often on the showroom floor eager to meet, work with, and customize looks for our brides!

Check out our Trunk Show Calendar here to see our upcoming shows! We also encourage you to subscribe to our emails and texts to be notified as we mark new events on our calendar.

Kleinfeld usually features a different designer every weekend. We host more than 50 trunk shows per year!

If you see a dress you love on the show, check out our Featured Show Gowns here. However, please note that our inventory is continually changing. Therefore, many gowns featured on the show are now discontinued.

To inquire about the status or availability of a particular gown, please don’t hesitate to ask your personal bridal stylist upon your arrival or email our Client Services team beforehand at info@kleinfeldbridal.com.

Yes! We always welcome fans. We invite you to stop in for a photo in our lobby but kindly ask you to refrain from disrupting our brides shopping in the main showroom.

We also invite you to visit our accessories department located on our lower level. With the exception of Sundays, you are welcome to walk in any time our showroom is open! Here you can shop for items such as jewelry, headpieces, gifts, and Kleinfeld merchandise.

Unfortunately, we are unable to accommodate fans who want to try on dresses due to the high demand of brides-to-be shopping for their gowns.

No problem! TLC does not film every day nor do they film during regular store hours anymore. Brides who have been selected to be featured on the show are made well aware that their appointment is being filmed prior to their arrival at Kleinfeld.

Whether an appointment is being filmed or not, the Kleinfeld experience is equally meaningful, important, and exciting for each and every one of our brides!

Typically, if you have been selected to be on the show, you will hear back from the production team within 2-4 weeks. Unfortunately, it is unlikely that you will hear back at this time since we are currently not filming.

Yes! We are happy to accommodate a request for a specific bridal stylist amongst our talented team. To make a request, we welcome you to contact our Client Services team by calling 646-633-4300 or emailing info@kleinfeldbridal.com. Please be mindful that while we will do our absolute best to fulfill your request, we cannot guarantee that a specific bridal stylist will be available during your appointment.

Brides who have been selected to be featured on Say Yes to the Dress are made well aware that their appointment will be filmed prior to their arrival at Kleinfeld. We will never film a bride, her guests, or the experience without formal consent. For extra reassurance, you are always welcome to speak directly with your personal bridal stylist about whether or not you would like to be recorded.

Yes! While brides who are featured on Say Yes to the Dress obviously experience exposure to cameras, a film crew, and interviews unlike those who are not featured, the core of the Kleinfeld experience is centered around finding the bride’s dream dress regardless of whether the appointment is being filmed or not.

Please be mindful that unlike the show, the location in which brides showcase gowns to their guests can vary. We have pedestals within our main showroom as well as within more private viewing areas. These areas are often shared with other brides and their guests. Regardless of the location you are assigned, our dedicated team is passionate about providing special treatment to each and every one of our brides.

While Randy is not in the store every day, he is often on the showroom floor eager to meet and work with brides during his trunk shows or other select weekends. For a chance to meet, work with, and say “yes!” with Randy, we encourage you to review our Trunk Show Calendar here and subscribe to our emails and texts to be notified when Randy will be in store.